Organizational Crisis Management: Lessons Learned Through the School of Hard Knocks – Susan Okroglic, DSW, LCSW (she/her)

OVERVIEW

This workshop will define an organizational crisis and underscore the importance of the response in such events to the organization, employees, community, and stakeholders. Participants will learn different leadership styles and how to apply these based on the organization’s culture. Participants will consider strategies for communication and impression management, and the presenter will share lessons learned from the “School of Hard Knocks,” based on organizational crisis responses in her own organization.

LEARNING OBJECTIVES

As a result of attending this presentation, participants will be able to:

1. Define an organizational crisis, and at least two ways an organizational crisis will affect an organization, an employee, or other stakeholders;

2. Identify four different leadership styles, and which style is most appropriate to utilize in an organizational crisis based on the organization’s culture; and

3. Identify at least two strategies for communication and impression management during a crisis.

TARGET AUDIENCE

Social workers and others in supervisory, managerial, or other leadership roles; macro-level practitioners.

PRESENTER