My Student Support Program (My SSP)
UTK is proud to provide mental health counseling services to Distance Education students free of charge, through Lifeworks My SSP.
Call. Chat. Anytime. Anywhere. My SSP connects students with free, confidential mental health and wellbeing support conveniently available 24/7 via the My SSP app, telephone and web.
What is My SSP?
Real-time chat support 24/7
Chat with a professional counselor at your convenience
Telephone support 24/7
Speak to a professional counselor with a simple phone call
Short term support from a dedicated counselor
Connect with the same counselor over multiple sessions via telephone or video appointments
Health assessments
Complete an anonymous assessment to get feedback on your emotional health
Browse health & wellbeing content
Access articles, podcasts, infographics, and videos addressing a variety of wellbeing topics
Access virtual fitness sessions
Sign up for FREE virtual fitness sessions available through LIFT
Support in your language
My SSP content and support are available 24/7 in Mandarin, Cantonese, Spanish, French, and English. For other language preferences, you may request to be set up with a counselor who speaks that language (by appointment, depending on availability).
Your use of My SSP – including chats, calls, and conversations, is free and confidential – meaning your professors, family, friends, etc., will not know unless you tell them.
My SSP resources and professional counselors can help you address common concerns such as:
-Balancing work, family, and academic priorities
-Feelings of isolation, loneliness or sadness
-General stress and worry
-Relationship issues
Want to learn more?
Visit the My SSP website
Download the My SSP app from App Store or Google Play
Call 866.743.7732 (if calling from outside US or Canada, call 001.416.380.6578)