Field Problem-Solving Process

When challenges arise during a field placement, the College of Social Work follows a structured, five-phase problem-solving process to ensure every concern is addressed fairly and with appropriate support.

Step One

Individual Identifies A Challenge

FI & student meet to discuss the challenge.
Issue resolved or plan developed to address the challenge.
Resolution, no resolution, or plan to address challenge is documented.
If no resolution, or if consultation is needed, move to Phase 2.

Step Two

Individual Sets Consultation Appointment with FL

FL coaches student and/or FI.
FI & student discuss proposed solutions.
Plan developed to address the challenge.
Resolution, no resolution, or plan to address challenge is documented.
If no resolution, move to Phase 3.

Step Three

Individual Notifies FL Issue Was Not Resolved

FL notifies FC and consults as needed.
FL facilitates meeting between FI & student.
Resolution, no resolution, or plan to address the challenge is documented in the Performance Improvement Plan.
Student documents actions taken to resolve issue.
If no resolution, or if student is dismissed, move to Phase 4.

Step Four

Student And Field Coordinator Meet

Student & FC meet in an attempt to resolve the issue.
FC notifies student of the decision via email within 10 working days.
If the student wishes to appeal FC decision, move to Phase 5.

Step Five

Student Submits Written Appeal to PD

Student submits written request to appeal within 10 working days.
PD, FC & student meet in attempt to resolve issue.
PD notifies student & FC of the decision via email within 10 working days.
Student may appeal decision per the student handbook.
- BSSW Handbook
- MSSW Handbook

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